Customer request tracking
Customer request tracking for B2B teams
Cofavi helps teams track customer requests across departments without losing the missing information, internal work, or final promise that determines what can be said next.
Track the request, not just the message
Keep the customer ask, request title, customer-ready update, owner, priority, and final promise state connected as the work moves.
Separate customer info from internal work
Customer-owned missing information stays distinct from Sales, Engineering, Purchasing, Operations, and other internal checks.
See what should happen next
Each request points to the next practical step, such as updating customer information, adding an internal result, reviewing the customer update, or closing the request.
Keep history useful after close
Closed requests become request history and customer memory so future work starts with what the team already learned.
Where AI helps
Cofavi uses AI to help organize messy customer requests, surface missing information, route internal work, and draft customer-ready updates while your team stays in control of the final promise.